--- title: "Campaign Operations Manager | Elabram Systems" description: "Campaign Operations Manager - Malaysia. Traffic management and campaign coordination Manages the flow of questions, change requests and other campaign requests " canonical_url: "https://job.elabram.com/job-detail/campaign-operations-manager/21904" meta: "og:description": "Campaign Operations Manager - Malaysia. Traffic management and campaign coordination Manages the flow of questions, change requests and other campaign requests " "og:image": "https://job.elabram.com/elabramico.png" "og:image:alt": "Elabram Systems logo" "og:image:height": "489" "og:image:type": image/png "og:image:width": "489" "og:title": "Campaign Operations Manager - Elabram Systems" --- > Index of every page on this site: [llms.txt](https://job.elabram.com/llms.txt) # Campaign Operations Manager 9 Malaysia** JOB ** All, Malaysia**MYR**5.500 - 6.500\[all] ## Job Description **Traffic management and campaign coordination** - Manages the flow of questions, change requests and other campaign requests received through Asana and Microsoft Teams, assessing each one to establish what is being asked and what it affects. - Follows up with requesters where a request is incomplete or unclear, so that it is ready to act on when it is passed on. - Prioritises requests and allocates them to the right agency or internal team for follow-up. - Tracks allocated work through to completion, chasing outstanding tickets, assets and deadlines, and alerts the responsible Campaign Manager early to any risk to delivery. - Coordinates the execution of campaign changes and optimisations agreed by Campaign Managers, so that they are delivered accurately and on time. - Maintains accurate records of requests, decisions and status in Asana throughout the campaign lifecycle. **Support ticket triage and resolution** - Triages support tickets raised by marketing managers and agency team members, assessing the nature and urgency of each one. - Resolves first-tier support tickets wherever possible, routes all others to the right team members with the context they need, and tracks them through to closure. - Keeps requesters informed of progress and outcomes in writing, through Asana and Teams. - Identifies recurring issues and uses them to inform workflow improvement recommendations. **Workflow documentation and improvement** - Documents current campaign workflows clearly and keeps that documentation up to date from dayto-day experience. - Identifies gaps and bottlenecks in current workflow and proposes practical improvements to the Senior Campaign Manager. **Campaign quality and compliance** - Completes the pre-flight quality check for every campaign against standard requirements and industry best practices. - Reports quality failures and near-misses openly and promptly to the Senior Campaign Manager, rather than working around them. - Applies the campaign best-practice library, including naming conventions, tagging taxonomy and templates, consistently, and flags where guidance is missing, unclear or out of date. - Flags any requested change that would compromise a live test, rather than absorbing it. - Flags pacing variances or risks of over- or under-delivery that come to light through requests or tickets, refers requests with a budget impact to the responsible Campaign Manager, and complies with corporate financial and procurement procedures. **Agency and stakeholder contact** - Acts as an operational contact for media agencies, focused on chasing tickets, assets and deadlines. - Responds to marketing managers about support requests in writing, through Asana and Teams. - Refers briefs, relationship matters, agency performance concerns and contractual questions to the responsible Campaign Manager or Senior Campaign Manager rather than handling them directly. - Keeps a documented record of agency instructions and approvals. ## Requirement **Role specific skills** - Project and process management, including planning, tracking and following through on many concurrent requests. - Triage and prioritisation: assessing requests quickly and directing them to the right people. - First-tier troubleshooting and practical problem solving. - Process documentation and workflow improvement. - Clear, concise written communication, including ticket updates, chat messages and process documentation. - Accuracy and attention to detail when working to deadlines. - Working within defined processes and standards, and improving them from experience. **Role specific knowledge and experience** - A minimum of 5 years of relevant experience in operational project management and/or performance marketing. - Demonstrable experience of coordinating work and managing processes across several teams. - Experience of triaging, prioritising and allocating requests or support tickets. - Experience of documenting workflows and recommending improvements to them. - Experience working to defined quality standards, checklists or best-practice frameworks, and the judgement to apply them consistently under time pressure. - Experience working effectively with remote colleagues through written channels. **Desirable** - Experience of working with Asana and Microsoft Teams. - Exposure to or experience of performance marketing, sufficient to understand requests and put them in the right context. - Experience of agency management. - Experience within a multi-market, multi-language or global organisation. - Current platform or analytics certifications. ## Additional Requirement
Gender
All
## Job Information
Industry
Education
Employment
Contract
Position Level
Manager - Department
Working Hour
NORMAL
Language
English, Malay
```json {"@context":"https://schema.org/","@type":"JobPosting","title":"Campaign Operations Manager","description":"Campaign Operations Manager. Position Level: Manager - Department. Education: [all]","identifier":{"@type":"PropertyValue","name":"Malaysia","value":"21904"},"datePosted":"2026-11-11","validThrough":"2027-02-09T00:00","employmentType":"FULL_TIME","hiringOrganization":{"@type":"Organization","name":"Malaysia","sameAs":"https://job.elabram.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressCountry":"Malaysia"}},"url":"https://job.elabram.com/job-detail/campaign-operations-manager/21904","baseSalary":{"@type":"MonetaryAmount","currency":"MYR","value":{"@type":"QuantitativeValue","value":5500,"minValue":5500,"maxValue":6500,"unitText":"MONTH"}},"qualifications":"[all]"} ``` ```json {"@context":"https://schema.org","@graph":[{"@id":"https://job.elabram.com/#website","@type":"WebSite","name":"Elabram Systems","url":"https://job.elabram.com/"},{"@id":"https://job.elabram.com/job-detail/campaign-operations-manager/21904#webpage","@type":"WebPage","description":"Campaign Operations Manager - Malaysia. Traffic management and campaign coordination Manages the flow of questions, change requests and other campaign requests ","name":"Campaign Operations Manager","url":"https://job.elabram.com/job-detail/campaign-operations-manager/21904","isPartOf":{"@id":"https://job.elabram.com/#website"},"potentialAction":[{"@type":"ReadAction","target":["https://job.elabram.com/job-detail/campaign-operations-manager/21904"]}]}]} ``` ## Sitemap See the full [sitemap](https://job.elabram.com/sitemap.md) for all pages.