Admin Service & Part (Manado)

Create work orders based on call center request and job sheets for technicians to bring during customer visits.

Prepare the necessary spare parts for technicians to use during service visits.

Record and update the usage of spare parts in the GCC system.

Close work orders in the GCC system when spare parts have been utilized.

Monitor technicians' activities and remind them to close work orders in the system after completing their tasks.

Manage spare parts inventory and ensure the storage area remains clean and well-organized.

Conduct stock-taking of spare parts in the DSC warehouse.

Collect service payments from technicians.

Prepare reports on collected service payments and submit them to the Head Office (HO).

Transfer service-related funds received from technicians to the HO and Finance Department.

Generate e-invoices for customer service transactions.

Review trade-in proposal documents from ASC before forwarding them to the HO.

Implement trade-in programs for electronic goods with unavailable spare parts, subject to HO approval.

Experience :

Preferably have experience in electronics field

Soft Skill Required :

Persistent, number friendly and detail oriented

Negotiation skill

Sparepart management

Well organized, and can work under tight deadline

Personality :

Good communication skill & interpersonal skill

Sociable and humble

Self drived and well organize, can adapt requirement quickly

Fast respond and timely schedule

Quick, fast learner and effective working

Computer Literature :

Thriving at Microsoft office (Power point/Excel/Word), ERP